Agentforce Service Agent Demo

A better way to start an AI conversation.

This demonstration shows how a website can create a custom starter experience for an Agentforce Service Agent using Salesforce Enhanced Web Chat APIs.

How It Works

Start conversations before opening the chat window

Instead of immediately displaying the standard messaging experience, this demo presents visitors with a custom starter panel first.

Choose a Prompt

Visitors can choose from predefined starter prompts designed around common questions and support scenarios.

Launch Agentforce

The website uses the Enhanced Web Chat JavaScript API to launch the Agentforce conversation programmatically.

Send Automatically

The selected starter prompt is automatically sent once the Agentforce Service Agent is ready.

Built with Enhanced Web Chat APIs

The actual Agentforce conversation remains inside Salesforce Enhanced Web Chat. The custom starter experience is implemented on the website and controls how visitors begin their conversation.

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Programmatically launch the messaging window

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Send predefined starter prompts automatically

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Allow visitors to enter their own first message

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Detect when the messaging experience is ready

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Handle previously opened conversations

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Try the starter experience

Use the panel in the bottom-right corner of this page. Select a suggested prompt or enter your own message to start a conversation with the Agentforce Service Agent.